At Phipps Smash Repairs Midson, we’re proud to deliver factory-standard smash repairs for Midson and greater Western Australia. While we aren’t affiliated with all insurance providers, we work with those who value quality over cost-cutting. Some insurers request multiple quotes to reduce expenses, but this often results in outdated repair methods. We prioritise your safety by investing in the latest technology, licensed technicians, and premium workmanship—especially crucial for 4WD smash repairs. Don’t settle for less when it comes to your vehicle.
Do I need two quotes?
If your insurer asks for multiple quotes, it’s often to reduce repair costs—not improve quality. As one of the most trusted smash repairers in Midson and throughout WA, we don’t participate in this practice. Our pricing reflects industry-leading service, advanced equipment, and expert technicians. Whether it’s a standard passenger car or a rugged 4WD, the quality of repairs should never be compromised.
Do you provide loan cars?
We currently don’t offer loan cars. Providing courtesy vehicles would increase our costs, which we prefer not to pass onto customers. However, some insurance policies cover rental vehicles—check with your insurer to see if you're eligible.
How long will my vehicle repair take?
Repair times can vary. While we provide an estimated timeframe, more complex smash repairs—especially involving 4WDs or structural damage—may take longer. Delays can also occur when additional issues are uncovered or when subcontractors are required for tasks like alignments or air conditioning. We service customers across Western Australia and always keep you updated throughout the process.
Will the colour match perfectly?
Yes, our team in Midson uses advanced colour-matching technology to ensure precision. Some components, like plastic bumpers, may pose challenges, but we aim for a seamless finish with every repair.
Can I choose my own repairer?
Yes, you can! Most insurers allow you to choose your own smash repairer. If you're in Midson or anywhere in WA, simply request Phipps Smash Repairs. Our reputation for quality and our expertise in 4WD accident repairs make us a top choice for discerning vehicle owners.
Can I go through the other driver’s insurance?
Yes, but it may take longer. We recommend lodging your claim through your own insurance company for a faster, smoother process. Our team is happy to coordinate with any insurer to ensure your repairs are approved and completed efficiently.
At the scene of an accident, can I insist that my vehicle is towed directly to you?
Yes, you have the right to insist that your vehicle be towed directly to us. Most towing companies can access our holding yard or contact us directly for assistance. However, some tow operators may try to direct you to a panel shop with which they have an arrangement. If a towing company refuses your request, you are entitled to refuse their service.
What if I have concerns after collecting my car?
If you notice any issues after your vehicle has been returned, please contact us right away. We’ll resolve your concerns promptly and liaise with your insurer if required. Your satisfaction is our priority.
What qualifies as a 4WD specialist repairer?
Repairing 4WDs requires specialised knowledge and equipment. At Phipps Smash Repairs Midson, we’re known throughout WA for our expert 4WD collision repairs. We use advanced chassis alignment systems, jigging tools, and repair techniques tailored for high-strength steels and unique 4WD construction. From off-road touring rigs to everyday 4WDs, we restore them to factory specifications with precision.
Do you use genuine parts for vehicle repairs?
Wherever possible, we use original manufacturer (OEM) parts. However, some insurers may authorise the use of second-hand or aftermarket parts. Rest assured, we’ll always recommend the best parts for your vehicle’s safety and longevity.
How quickly can you provide a quote for my car?
If your car is drivable, it only takes around 10 minutes for us to gather details and begin your quote. We’ll handle the rest while you go about your day.
Will I lose my no claim bonus if I make a claim?
This depends on your policy. Contact your insurer for clarity. Our team can still begin the quoting and repair process regardless.
What happens with the insurance excess?
Your insurance excess is due when you collect your repaired vehicle. Unlike some repairers, we don’t require upfront payment. We accept selected credit cards and cash for your convenience. If your vehicle is ready but waiting on a non-essential part, the excess may still be payable before release.
Do you repair electric or hybrid vehicles?
Yes. Our Midson workshop is fully equipped to safely repair electric and hybrid vehicles. Our team is trained in EV-specific procedures, ensuring your vehicle is returned in top condition.
Can you assist with accident claims?
Definitely. We assist customers across Western Australia with insurance claims, damage assessments, and repair approvals. Let us handle the hard part while you focus on getting back on the road.
What happens if more damage is found during the repair?
If additional damage is found, we’ll contact your insurer for approval before proceeding. You’ll be kept in the loop at every step to avoid any surprises.
Do you offer pre-purchase inspections?
While our focus is on smash repairs, we can conduct a basic structural and cosmetic check to give you an idea of any hidden damage or past repairs on a vehicle you’re looking to purchase.
Do you repair hail damage?
Yes, we provide paintless dent removal and traditional repair methods for hail damage. We’ll assess the extent of damage and recommend the best solution for restoring your vehicles in Midson and surrounding WA towns.
Do repairs come with a warranty?
Yes. All our repairs come with a workmanship warranty. The exact terms depend on the type of repair—please ask our team for details when booking.
How can I track the progress of my repair?
We keep you updated throughout the repair process via phone or email. If you have specific concerns or would like a progress update, feel free to contact us directly at any time.
Do you work on vintage or classic cars?
We specialise in all types of repairs and are experienced in working on classic and vintage vehicles. Our precision alignment and refinishing capabilities make us a trusted choice for restoration-quality work.
How soon can I book in for repairs?
We recommend calling as soon as possible, especially during peak periods. If your vehicle is not drivable, we can arrange towing to our Midson workshop.
Are your technicians licensed and certified?
Absolutely. All our technicians are fully licensed, regularly upskilled, and experienced with the latest smash repair technologies—including advanced 4WD repairs.
